The Value of Crisis Coaching:
There are a wide range of benefits in bringing in a Crisis Coach early in the process. A Crisis Coach can help you identify and then quantify the issues from the perspectives of everyone involved as they are in a position to highlight the blind spots in your organisational thinking. They can then work with you to develop a considered and practical response that addresses everyone’s concerns and support you through the process of communicating this both internally and externally.
Having an independent Coach on the team puts you in a unique position. They can help you explore the situation from every angle, safe in the knowledge that all discussions will be completely confidential. They can recognise the impact of the cultural and other values of your organisation while not being subject to them. They can connect more easily with the views and priorities of those outside of the organisation and can provide appropriate challenge in a safe place so that your responses address all of the concerns that have been, or may be, raised. Finally they can be there to support you should there be any wobbles or moments of tired exasperation.
Most importantly the Crisis Coach is on your side and is committed to ensuring that you, and your organisation, get through the experience with as little collateral damage as possible. They will be focussed on bringing the incident to a close so that all issues are addressed and there are no loose ends that might start the story running once more.
The health and wellbeing of key staff will be a prime concern of the Coach so that the impact of managing the crisis is contained without having any unnecessary long-term impact on any individuals within the team.
Support will be available through a series of regular meetings scheduled to coincide with the various milestones of the crisis management programme. Between these face to face sessions, there will be remote support through telephone and email. Recognising the unpredictable nature of crisis management, there will be also be the facility for ad-hoc meetings so that direct personal support is on hand whenever it may be needed.
Having an independent Coach on the team puts you in a unique position. They can help you explore the situation from every angle, safe in the knowledge that all discussions will be completely confidential. They can recognise the impact of the cultural and other values of your organisation while not being subject to them. They can connect more easily with the views and priorities of those outside of the organisation and can provide appropriate challenge in a safe place so that your responses address all of the concerns that have been, or may be, raised. Finally they can be there to support you should there be any wobbles or moments of tired exasperation.
Most importantly the Crisis Coach is on your side and is committed to ensuring that you, and your organisation, get through the experience with as little collateral damage as possible. They will be focussed on bringing the incident to a close so that all issues are addressed and there are no loose ends that might start the story running once more.
The health and wellbeing of key staff will be a prime concern of the Coach so that the impact of managing the crisis is contained without having any unnecessary long-term impact on any individuals within the team.
Support will be available through a series of regular meetings scheduled to coincide with the various milestones of the crisis management programme. Between these face to face sessions, there will be remote support through telephone and email. Recognising the unpredictable nature of crisis management, there will be also be the facility for ad-hoc meetings so that direct personal support is on hand whenever it may be needed.